About IETechRunners
Bridging the Gap Between Big Tech and Your Home.
Our Story Technology moves fast. Between constant updates, new devices, and confusing setups, it is easy to feel left behind. We started IE Tech Runners because we noticed a gap in the industry: Big Box repair shops either overcharge for simple fixes or simply refuse to help with the "small" issues that disrupt your daily life.
We believe you shouldn't have to unplug your entire life and wait in line for hours just to get a straightforward answer. We wanted to build a service that fights the long wait times and brings the solution directly to your door—on your schedule.
Our Philosophy: People First, Tech Second We aren't just passionate about circuit boards and software; we are passionate about peace of mind. We know that a broken printer isn't just a "hardware issue"—it’s a disruption to your workday. A slow computer isn't just "lag"—it’s daily frustration. Our goal is to fix the technology so you can get back to what matters. We focus on how the tech impacts you.
Why the Roadrunner? You might wonder about our mascot. We chose the Roadrunner for two reasons:
Speed & Efficiency: Just like the bird, we pride ourselves on being fast and getting the job done without wasting your time.
Native to the IE: The roadrunner is a native of our deserts, and so are we. We aren't a faceless business; we are locally rooted and proud to serve the community we grew up in.
Our Hardware Transparency Policy
1. 0% Retail Markup (You Pay What Best Buy or Amazon Charges)
The Pitch: Most IT companies buy equipment at wholesale and mark it up by 30% to 50% when billing the client.
The Benefit: By keeping labor separate, IE Tech Runners passes 100% of retail sale prices, Amazon discounts, and promotional deals directly to you without arbitrary contractor markups.
2. 100% Ownership & Direct Manufacturer Warranty
The Pitch: When a technician buys hardware under their own commercial account, warranty claims and product registrations are tied to the technician's business.
The Benefit: When you buy the hardware directly using our curated links, the original purchase receipt and manufacturer warranty (e.g., Synology 3-year warranty, Samsung SSD 5-year warranty) remain permanently in your name.
3. Unbiased, Vendor Recommendations
The Pitch: IT providers who sell hardware often have vendor partnerships or inventory they need to offload, incentivizing them to push specific brands.
The Benefit: Because IE Tech Runners does not sell inventory or collect vendor kickbacks, our hardware recommendations are chosen solely based on what best fits your property layout, internet speed, and budget.
4. Total Price Transparency
The Issue: Bundled quotes make it impossible to see whether you are paying for high-end hardware or expensive labor.
The Benefit: Itemized labor and direct hardware purchases provide clear visibility into where every dollar goes, with zero hidden diagnostic or restocking fees.